Support Project Coordinator

Support Project Coordinator

Job Location: Seattle, Washington

Job Description

Support Project Coordinator

Job Description

AAA gaming client of ours in Seattle, Washington has an opening for a Project Coordinator to plan and oversee a variety of operational activities. This is a contracting position expected to last 18 months.

Client is looking for someone with a passion for details and is diligent about follow through. Someone who thrives in a process-based business environment and cares about doing work that contributes to a world class support experience for players.

Responsibilities

Manage Support Confluence and SharePoint sites, with a focus on accuracy in content and consistency in branding/look feel.

Own and maintain team process documentation and infrastructure, including OneNote, SharePoint, and other internal tools.

Organize and drive tasks assigned by team members.

Partner with other teams for various support projects and activities.

Collaborate closely with support leads to draft and prepare communications and reports.

Assist Service Delivery team, supporting agent audits and process adherence and assisting with agent documentation.

Qualifications and Skills

Proven success as a project manager or coordinator.

Strong skills with Office 365: PowerPoint, Outlook, Word, Excel, Teams.

History of executing on tasks while managing and building relationships.

Accuracy and integrity on tasks small and large.

Data/reporting experience.

Strong written and verbal communication skills, experience writing work communications and/or content (samples required.)

A passion for gaming, Xbox, and willingness to take part in required play and testing.

Experience with SharePoint, Confluence, and Zendesk.

Background in gaming or previous studio experience.

Bachelor’s degree, Associates degree or PMP.