Safety & Enforcement Program Manager
AAA gaming studio in Redmond, WA is seeking a highly motivated, experienced Safety & Enforcement Program Manager.
Manage the overall Safety and Enforcement systems, policies, and processes needed to create a safe, inclusive, and positive online gaming experience.
Develop and manage safety and enforcement programs. Manage day-to-day operations, compliance, and opportunities. Work in partnership with stakeholders across the company.
Deal with sensitive matters fairly and consistently.
Partner with stakeholders to ensure safety compliance for games and services.
Establish a studio safety team.
Lead regular meetings.
Create regular reporting to share insights, trends, and areas of opportunity with stakeholders.
Help with day-to-day player reports, content moderation, enforcement-related tickets, investigations, and outcomes.
Identify internal needs and gaps to continually evolve and improve our capabilities.
Work with internal and external partners on data gathering, investigations, and risk assessments.
Help drive external safety and enforcement player communications.
2+ years of experience working in community management, moderation, safety, enforcement, or related capacity in a gaming environment.
Proven ability to manage complex, multi-faceted programs in a fast-paced environment.
Successful track record driving cross-team workstreams, collaborating across different disciplines.
Excellent organizational skills and attention to detail.
World class written and verbal communication skills.
Familiarity with ZenDesk, ADO, general CMS (content management systems).
Experience with PC security landscape.
Experience working with a live service multiplayer game.